Frequently asked questions
What makes Selorrah different?
Selorrah focuses on thoughtful design, premium fabrics, and timeless style. Every garment is crafted and refined to feel intentional, durable, and effortlessly elegant in daily wardrobes.
Where are your designs created?
Our collections are developed with a global fashion perspective, drawing inspiration from modern runways and classic silhouettes. Each piece is carefully produced and quality-checked to meet rigorous construction standards before shipping.
Can I trust the quality of your products?
Yes. Every Selorrah garment is inspected before it leaves our hands, securely packaged, and shipped with tracking, ensuring complete confidence from checkout to closet.
Do you offer free shipping?
Yes, Selorrah offers free shipping on all apparel orders, with no minimum purchase required.
how long does shipping take?
Orders are typically processed within 1–2 business days, and transit times are estimated at 6–7 business days after dispatch.
Will I receive tracking information for my order?
Yes, once your Selorrah order ships, tracking details are emailed so delivery progress can be followed straight to the doorstep.
What is your return policy timeframe?
Selorrah accepts returns within 30 days from delivery, ensuring a seamless and straightforward return process for all apparel.
Do I pay a restocking fee?
There are no restocking fees as long as garments are unworn, unwashed, and returned in original packaging with tags attached.
What if my item is damaged or defective?
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days following inspection.
How can i contact Selorrah?
Store Address: 12970 Terrington Avenue, El Paso, Texas 79928, United States
Store Email: info.@selorrah.com
Store Phone: +1 (915) 347 8864
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.