FAQs – selorrah

Shipping & Delivery

How long will it take to receive my order?

Our estimated delivery timeline is:

Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

Do you offer free shipping?

Yes. Selorrah offers free standard shipping on all orders within the United States, with no minimum purchase requirement.

Do you ship internationally?

At this time, our standard shipping policy applies to orders shipped within the United States.

How can I track my order?

Once your order has shipped, we'll send you a shipping confirmation email containing your tracking information.

Please allow some time after receiving the tracking number for the carrier's tracking system to update.

Track your order here.

Orders

Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window.

Contact info@selorrah.com as soon as possible with your order number. After 24 hours, we cannot guarantee cancellation because your order may have already entered processing.

Orders that have already shipped cannot be canceled.

Can I place a bulk order?

For larger or bulk orders, contact info@selorrah.com with the products and quantities you're interested in purchasing.

Our team will let you know whether we can accommodate your request.

Returns, Refunds & Exchanges

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your order to request an eligible return.

Products must generally be unused or unworn, in their original condition, and include their original packaging, tags, accessories, and included materials.

View our Refund Policy.

When will I receive my refund?

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If 15 business days have passed since your refund was approved and you haven't received it, please contact info@selorrah.com.

Can I exchange an item?

Yes, depending on the circumstances. If you would like a different size, color, or product, contact info@selorrah.com.

In some cases, the fastest option may be to return the original item and place a separate order for the replacement.

What if I receive a damaged, defective, or incorrect product?

Please contact us at info@selorrah.com as soon as possible if your order arrives damaged, defective, or incorrect.

We will review the issue and work to make it right. If a return is required because the product was damaged, defective, or incorrect, you will not be responsible for the return shipping cost.

Do you offer a warranty or guarantee?

Eligible purchases are covered by our 30-day return period, subject to the conditions and exclusions outlined in our Return & Refund Policy.

If your product arrives damaged, defective, or incorrect, contact us so we can evaluate the issue and assist you.

About Selorrah

Where is Selorrah located?

Selorrah is a United States-based online business located in El Paso, Texas. We offer a curated selection of products with shipping throughout the United States.

Does Selorrah have a physical store?

No. Selorrah is an online-only store. Orders are placed through our website and delivered directly to customers.