Refund policy

At Selorrah, we want you to be satisfied with your purchase. If something isn’t right, we offer a straightforward return and refund process subject to the terms below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must be:

Unworn or unused
In the same condition in which it was received
In its original packaging
Returned with all original tags, accessories, and included materials
Accompanied by a receipt or other proof of purchase

To request a return, contact us at info@selorrah.com with your order number and reason for the return.

Returns must be authorized before they are shipped back. Items returned without first contacting us and receiving return instructions may not be accepted.

There is no restocking fee for eligible returns.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting info@selorrah.com and providing your order number.

After 24 hours, we cannot guarantee that an order can be canceled because processing may have already begun. Orders that have already shipped cannot be canceled.

If your order has shipped, you may request a return after receiving it in accordance with this policy.

Return Shipping Costs

If you receive an incorrect, defective, or damaged product, please contact us immediately. Once the issue is verified, there will be no return shipping cost to you, and we will provide appropriate return instructions.

For returns resulting from customer preference or change of mind, including ordering the wrong item, selecting the wrong size, or no longer wanting the product, the customer is responsible for the actual return shipping cost.

Original shipping charges are non-refundable, except where required by law or where the return resulted from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or incorrect, contact info@selorrah.com as soon as possible with your order number and details about the issue. We will evaluate the situation and work to make it right.

How to Make a Return

To begin a return, email info@selorrah.com with your order number and reason for requesting the return.

If your return is approved, we will provide instructions explaining where and how to return your package. When applicable, we will also provide a return shipping label.

Please securely package the product in its original packaging with all tags, accessories, and included materials.

Do not send a return to us without receiving authorization and return instructions first.

Non-Returnable Items

Certain products cannot be returned for health, hygiene, safety, or other reasons. These may include:

Personal care and beauty products
Perishable goods, including food, flowers, and plants
Custom, personalized, or special-order products
Hazardous materials, flammable liquids, or gases
Gift cards
Final-sale or otherwise non-returnable items where clearly identified on the product page

Please contact info@selorrah.com before returning an item if you are unsure whether it qualifies.

Exchanges

If you would like a different size, color, or product, contact us at info@selorrah.com.

Depending on the circumstances, we may assist with an exchange. In some cases, the fastest option will be to return the original product and place a separate order for the replacement after the return has been accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If 15 business days have passed since your refund was approved and you still have not received it, please contact info@selorrah.com.

Orders Not Delivered

If your order has not arrived within the expected delivery window, contact info@selorrah.com with your order number.

We will investigate the shipment with the carrier. If the package is confirmed lost, we may provide a replacement at no additional cost or issue a refund to your original payment method, as appropriate.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable law and any lawful exceptions.

Returned merchandise must generally be in the same condition in which it was received, unworn or unused, with tags and original packaging, along with your receipt or proof of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.